Privacy Policy
Enacted July 4, 2006
Revised April 1, 2022
EMOOR Co., Ltd.
Representative Director Koji Takahashi
In today’s advanced information society, EMOOR Co., Ltd. (together ”EMOOR”, “we,” ”us” and “our” ) believes that the protection of personal information entrusted to us by our customers and users is our social responsibility as a company engaged in mail order business and information service business.
We declare that we will promote the protection of personal information by establishing the following privacy policy, building a system for protecting personal information, and ensuring that all employees recognize the importance of protecting personal information and take appropriate measures to do so.
We will acquire, use, and provide personal information only to the necessary scope for our legitimate business operations in the Internet mail order business and information provision service business, as well as for the employment and personnel management of our employees.
We will comply with laws, regulations, national guidelines, and other norms related to the protection of personal information. To prevent the risk of leakage, loss, or damage of personal information, we will take reasonable security measures, distribute management resources that match the actual conditions of our business, and continually improve our personal information security system. In the event of an emergency, we will promptly take corrective measures. We will respond promptly, sincerely, and appropriately to complaints and consultations regarding the handling of personal information.
The personal information protection management system will be reviewed in a timely and appropriate manner depending on the situation, and improvements will be made on an ongoing basis.
This policy will be distributed to all employees and made known to all, and measures will be implemented and maintained to make this policy available to anyone at any time by posting it on the Company’s website.
Contact Information
Inquiries regarding our privacy policy should be directed to the following address.
Olympic Akebono-cho Building 9F, 1-25-12 Akebono-cho, Tachikawa-city, Tokyo 190-0012, Japan
EMOOR Co., Ltd. Personal Information Management Office
E-mail address: info@emoor.co.jp
TEL: +81-42-595-6251 /Office hours: 10:00 a.m. – 5:00 p.m. (JST)
During Saturdays, Sundays, Japanese National Holidays, End-of-year and New Year Holidays, and Golden Week, we will respond on the next business day or later.
Publication Statement Concerning Personal Information
1. Name or title of business
EMOOR Co., Ltd.
2. Name or title of the Personal Information Protection Administrator (or his/her representative), affiliation and contact information
Name of Personal Information Protection Manager: Yu Sawada
Title of Personal Information Protection Manager: General Manager, Corporate Planning Office
Contact: +81-42-595-6251
3. How We Use Personal Information
| Types of Personal Information | Purpose of Use | |
|---|---|---|
| 1 | Personal information of our customers | ■ For a mail order business (EC service)
To ship the ordered products, billing, after-sales service, and other operations related to our services (including providing the necessary information to ship the ordered products to the product manufacturer and delivery service provider). To confirm order details, delivery method, etc. To manage customer loyalty program To send out campaigns and gifts, and to provide information on our products and services (including sending direct mailings and distributing e-mail magazines) For marketing, promotional campaigns, and other advertising (including the delivery of targeted advertising, etc.) for our or third parties’ services. In order to measure the effectiveness of advertisements on this site, we may obtain information about the advertisements that you clicked on before visiting our web site (ex. date you click and advertised website) from tools operated by third parties and match this information with your order. |
| ■ For information services (Sleep service)
To provide information services aimed at improving sleep (Sleep Self-Management / Nerutoku) *To present sleep research at the Japanese Society of Sleep Research and Japanese Society of Sleep and Environments, we may create pseudonym-processed information that cannot identify individuals. |
||
| ■ For our general services
To respond to customer requests and inquiries To authenticate your identity when you log in to our services To register and manage your membership information To ask customers to provide us with opinions and feedback (including opinions and feedback on our products and services) To analyze and review our products and services for improvement or product developments To prevent and respond to acts that violate the terms of use of our services or other illegal activities. |
||
| 2 | Personal information of the person who mad an inquiry to us | To reply to such inquiries
To analyze and review our products and services for improvement or new development |
| 3 | Personal information of affiliates | For payment of affiliate commissions and related business communication |
| 4 | Personal information of recruitment applicants | To contact applicants and to manage our recruitment operations |
| 5 | Personal information on our employees | For personnel and labor management, business management, health management, and security management of our employees |
| 6 | Identified personal information | For the purposes of use stipulated in the Numbering Act |
4. Management of Personal Information (Safety Control Measures)
We will continuously endeavor to take necessary and appropriate security measures to protect personal information from unauthorized access, leakage, loss, or damage.
Specifically, we will take the following measures
Organizational safety control measures
Establishment of an organizational structure for the protection of personal information
Establishment of rules and regulations governing the protection of personal information, and operation in accordance with such rules and regulations, etc.
Personnel safety control measures
Education on personal information protection for all employees, etc.
Physical safety control measures
Implementation of access control, etc.
Technical safety control measures
Access control of systems handling personal information
Monitoring of systems handling personal information, etc.
5. Provision of Personal Information to Third Parties
5-1. Provision of Personal Information to Third Parties
We will not provide personal information obtained from users to third parties without obtaining their prior consent. However, this does not apply to cases in which the Act on the Protection of Personal Information or other laws and regulations permit the Company to provide personal information to a third party without obtaining prior consent.
5-2. Provision of Personal Information to Third Parties
We may provide personal information (“personal information” as defined in the Act on the Protection of Personal Information) to third parties, such as website browsing history and usage history of our services, among other information about users. Personally Relevant Information does not include personal information that can identify an individual.
However, if a third party to whom we provide personally related information is expected to use such personally related information as personal information, we will confirm with the third party that it has obtained consent from the user in advance to use such personally related information as personal information.
6. Entrustment of Personal Information Handling
We may outsource all or part of personal information to third parties to the extent necessary for the purposes stated in “3. How We Use Personal Information.” In such cases, we will conduct a rigorous investigation of the third party and exercise necessary and appropriate supervision over the third party to ensure the safe management of the personal information entrusted to the third party.
7. Procedures for Requesting Disclosure of Personal Information
Relating to personal information held by us that falls under the category of “retained personal data,” we will respond to requests for sharing the purpose of usage, disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties (hereinafter referred to as “disclosure request.”) from the person concerned or his/her representative (representative by decision or based on entrustment) based on the following procedures.
(1) Where to Send Requests of Disclosures
For requests for disclosures, please contact the Personal Information Inquiry Section below.
(2) Contact for complaints regarding the handling of personal information subject to disclosure
Contact for complaints and consultation regarding our handling of personal information
Olympic Akebono-cho Building 9F, 1-25-12 Akebono-cho, Tachikawa-city, Tokyo 190-0012
Personal Information Management Office, EMOOR Co., Ltd.
E-mail address: info@emoor.co.jp
TEL: +81-42-595-6251 / Office hours: 10:00 a.m. -5:00 p.m. (JST)
During Saturdays, Sundays, Japanese National Holidays, End-of-year and New Year Holidays, and Golden Week, we will respond on the next business day or later.
(3) Procedures for Requests for Disclosures
1. After receiving your request, we will mail you the prescribed request form “Request Form for Disclosures of Personal Information Subject to Disclosure.”
2. Please send the completed request form, documents verifying the identity of the representative if the request is made by a representative, and a postal money order for the fee (only for requests for notification of purpose and disclosure) to the Personal Information Inquiry Section above by mail.
3. After receiving the request form, we will inquire about two items of personal information registered with us (e.g., telephone number and date of birth, etc.) to confirm the identity of the individual.
4. A response will be sent in writing (by sealed envelope) to the person in question.
(4) Documents to verify the representative’s identity
If the person requesting disclosures is a representative, please enclose documents certifying that the person is a representative and the representative’s identity. The information on the place of domicile included in each document should be limited to the prefecture/state of origin, and any information after that should be blacked out or otherwise processed.
1. Documents to certify as a representative
＜In the case of a representative authorized by the principal to make a request for disclosures>
Letter of attorney from the principal (original)
A copy of the family register
Certificate of residence (showing the relationship between the minor and the agent)
Other official documents that confirm the authority of legal representation
＜If the proxy is a legal representative of an adult ward of the court>
Certificate of registered matters regarding guardianship registration, etc.
Other official documents that can confirm the authority of legal representation
2. Documents proving the agent’s identity
Driver’s license
Passport
Health insurance card
Certificate of residence
Basic resident register card
(5) Fee for requests for notification or disclosure for use
1,000 yen per request (Please enclose a postal money order with the request form, etc. you send us.)
(6) About authorized personal information protection organizations
Currently, we are not a member of any authorized protection organization.
8. Voluntary Nature of Providing Personal Information
Whether or not you provide us with your personal information is voluntary. However, please understand that we may not be able to provide you with appropriate services if you do not provide us with the required information.
9. Acquisition of Personal Information Which is not Easily Perceivable by the Individual
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The privacy policies of third-party companies that use cookies on our site are as follows
Yahoo Japan Corporation https://about.yahoo.co.jp/docs/info/terms/privacyguide.html
Google Inc. https://www.google.com/intl/ja/policies/privacy/